Skip to main contentIn this chapter, you will learn about the core of an Engine: the workflow, and how to set it up.
What is a workflow?
The Engine’s workflow is a series of steps that define how each incoming message is processed, which decisions are made,
which actions are taken, and what replies are generated.
Think of it as a recipe or, for those familiar with programming, an algorithm, shown below:
As you may have noticed, there are two sections in the workflow: Commands and Default, with four instructions in
the Default section, which are called cogs.
The Default section
The Default section is where, by default, all incoming messages are handled.
In the example above, every time a
message is received, the engine will set two custom tags on the current contact, then it will run the “King Witcher’s
assistant” assistant with some custom prompts, which will generate a reply that will be sent back to the user and,
finally, it will send a message named Hello, Cogfy Engines!.
The Commands section
The Commmands section, if you haven’t guessed already, is commands can be defined to handle speciific messages that
begin with ”/” to run a different list of cogs different from the default one:
In the example above, you can see that there are two special cogs, called Command Cogs. Each command cog has a text
field where you can define the name of the command it will handle.
In this case, the first command cog will handle the /help command, while the second one will handle the /hello
command. Inside each command cog’s scope, there is a different list of cogs to be executed.
You can easily add new cogs to a command by right clicking it or by simply dragging and dropping a cog from anywhere in
the command cog. 
